The report also highlighted online shoppers’ quality concerns. Per the report, 68% of U.S. consumers are worried that there might be more counterfeit or poor-quality products sold online as a result of the pandemic, but 45% of respondents said they were unaware of product counterfeiting.
Among the top criteria online shoppers valued the most were: product quality (62.1%), speed of delivery (56.6%), price (53.6%) and trustworthiness (51.8%), per the report.
Source: RetailDive